1. DEFINITIONS AND INTERPRETATION

1.1 In these Terms and Conditions (“Terms”), unless the context otherwise requires:

(a) “Clinic” means The Dr Jenni Clinic, a trading name of Dr Jenni Limited, a company registered in England and Wales under company number 11309649, whose registered office is at The Forge South Entrance, Blisworth Hill Farm, Blisworth, Northamptonshire, NN7 3DB.

(b) “Client”, “you”, or “your” means any individual who books, purchases, or accesses any Service provided by the Clinic.

(c) “Contract” means the legally binding agreement formed between you and the Clinic upon acceptance of your booking and receipt of payment in accordance with these Terms.

(d) “Course” means any package of treatments, therapies, or services sold as a bundle or series of sessions, including but not limited to aesthetic treatment courses, wellness programmes, and therapy packages.

(e) “Digital Programme” means any online educational course, digital content, or virtual programme offered by the Clinic, including but not limited to The Wellness Prescription.

(f) “Pass” means any pre-paid entitlement to a specified number or type of Services to be redeemed within a defined Validity Period.

(g) “Services” means all consultations, treatments, therapies, aesthetic procedures, courses, subscriptions, passes, digital programmes, and any other services offered by the Clinic from time to time.

(h) “Subscription” means a recurring arrangement under which Services are provided on a periodic basis in exchange for periodic payments over an agreed term.

(i) “Treatment Fee” means the total fee payable for the relevant Service as published on the Clinic’s website or as otherwise communicated to you in writing at the time of booking.

(j) “CQC” means the Care Quality Commission, the independent regulator of all health and social care services in England.

(k) “Practitioner” means any doctor, nurse, therapist, aesthetician, or other clinician providing Services at or on behalf of the Clinic.

(l) “Validity Period” means the period within which a Course, Subscription, or Pass must be used, as communicated to you in writing at the time of purchase.

1.2 References to “writing” or “written” include email. References to statutes include any statutory modification or re-enactment thereof. Headings are for convenience only and do not affect interpretation.

2. ABOUT US AND HOW TO CONTACT US

2.1 The Clinic is Dr Jenni Limited, registered in England and Wales under company number 11309649, with its registered office at The Forge South Entrance, Blisworth Hill Farm, Blisworth, Northamptonshire, NN7 3DB. The Clinic is regulated by the Care Quality Commission (registration number CRT1-9358870166).

2.2 You can contact us by post at the above address, by telephone on 01604 266990, or by email at bookings@drjenni.co.uk.

2.3 If we need to contact you, we will do so by telephone or in writing to the email address or postal address you have provided to us. It is your responsibility to ensure that your contact details are accurate and kept up to date.

3. SCOPE AND APPLICATION OF THESE TERMS

3.1 These Terms govern the supply of all Services by the Clinic to you, including individual consultations, aesthetic treatments and procedures, medical consultations, therapy and counselling, courses and treatment packages, subscriptions, passes, and digital programmes.

3.2 By booking, purchasing, or accessing any Service you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

3.3 These Terms supersede all previous terms and conditions, representations, and understandings between you and the Clinic in respect of the Services.

3.4 We reserve the right to amend these Terms from time to time. The version in force at the date of your booking shall apply to that booking unless we notify you of changes and you continue to use the Services thereafter, in which case the amended Terms shall apply.

3.5 Additional information about our Services, including appointment durations, opening hours, and pricing, is available on our website at www.drjenni.co.uk and forms part of the pre-contractual information provided to you, but does not form part of the Contract unless expressly incorporated herein.

4. CLIENT OBLIGATIONS

4.1 You warrant that all information you provide to us, including your medical history, current symptoms, medication, and personal details, is complete, accurate, and not misleading. Failure to provide accurate information may compromise the safety and efficacy of your treatment and may result in cancellation of your appointment or termination of the Contract without refund.

4.2 You must not use our Services for any improper, unlawful, or clinically inappropriate purpose, including but not limited to obtaining clinically inappropriate prescriptions.

4.3 Following any appointment you must:

(a) seek further medical advice from us or another healthcare professional if you have any concerns about the information or treatment provided;

(b) seek immediate medical assistance if you suffer any adverse, unexpected, or concerning effects from any treatment, medicine, or healthcare product recommended or administered by a Practitioner; and

(c) comply with all aftercare instructions provided to you.

4.4 You acknowledge that any information published on our website is for general educational and informational purposes only and does not constitute medical advice upon which you should rely. It does not establish a doctor–patient relationship.

4.5 Where a booking is made on behalf of another person (including a minor), the person making the booking accepts responsibility for ensuring that person is made aware of and agrees to these Terms. Where a parent or guardian makes a booking for a minor, the parent or guardian shall be liable for all fees and charges.

5. BOOKING AND CONTRACT FORMATION

5.1 Appointments may be booked by telephone, via our online booking system, or in person at the Clinic. All appointments are subject to availability and are offered at the Clinic’s sole discretion. We do not guarantee the availability of any specific Practitioner at any time.

5.2 New Clients: When you make a booking as a new client, you are making an offer to purchase our Services. A binding Contract is formed only when we have confirmed your appointment in writing and received full payment of the Treatment Fee. If we are unable to accept your booking, we will inform you in writing and you will not be charged.

5.3 Existing Clients: When you make a booking as an existing client, the Contract formed under clause 5.2 continues to apply. We will charge you for the Treatment Fee in accordance with clause 7.

5.4 If you are an existing client at the date these Terms take effect, we may ask you to enter into a new Contract on these Terms to ensure clarity for both parties.

6. OUR SERVICES

6.1 A full list of our Services is available on our website. If you require a service not listed, please contact us to enquire.

6.2 All Services are provided by Practitioners who hold the requisite qualifications, registrations, and insurance. Practitioners will exercise their professional judgement in evaluating and recommending treatment, taking into account your medical history, relevant clinical guidelines, and your individual needs.

6.3 Where you instruct us to do so, we may communicate with third-party healthcare professionals regarding your treatment. Any such communication shall be in accordance with our Privacy Notice and applicable data protection legislation.

Prescriptions

6.4 There is no guarantee that any Practitioner will issue you with a prescription. The issuing of prescriptions is at the sole clinical discretion of the prescribing Practitioner.

6.5 Private prescriptions are dispensed by pharmacies at their own charges and timescales, which are outside the Clinic’s control. It is your choice whether to have any prescription dispensed, and at what cost.

Referrals

6.6 Where clinically appropriate, we may refer you to an external specialist practitioner or consultant. We accept no responsibility or liability for any advice, treatment, or outcome provided by any external practitioner, irrespective of whether we made the referral.

Information Requirements

6.7 You may be required to provide personal details, medical history, referral letters, medication details, and to complete registration documents and questionnaires. If you fail to provide information reasonably required, we may be unable to treat you and may terminate the Contract or charge a reasonable sum for additional work caused by such failure. We shall not be liable for any delay or failure to provide Services caused by your failure to provide information within a reasonable time.

Laboratory and Specialist Testing

6.8 The Clinic has agreements with laboratories in the United Kingdom and internationally. Some specialist tests, including biological systems tests, are not available through the NHS and may incur significant costs. Full details of all test costs, the relevant laboratory, and data processing arrangements will be provided to you in advance for your consideration before you elect to proceed.

7. FEES AND PAYMENT

7.1 Treatment Fees are as published on our website at the date of your booking, or as otherwise agreed in writing. All prices include VAT where applicable. Appointments for medical consultations are exempt from VAT.

7.2 Full payment of the Treatment Fee is required at the time of booking to secure your appointment. For existing clients, we may alternatively require payment immediately following the appointment, or may take payment at the time of booking, at our discretion.

7.3 You may incur additional charges for email correspondence with your Practitioner, medical or other written reports, telephone consultations on a time-spent basis, and laboratory fees. We will notify you of such charges in advance where reasonably practicable; in any event, our charges will be as published on our website.

7.4 If you fail to make payment on the due date, we reserve the right to charge interest on the overdue amount at the rate of 4% per annum above the base rate of NatWest Bank plc from time to time. Such interest shall accrue daily from the due date until actual payment, whether before or after judgment. You shall pay such interest together with the overdue amount.

7.5 If you believe an invoice or charge is incorrect, you must notify us promptly. Interest will not accrue on the disputed amount until the dispute is resolved, at which point interest on properly due sums shall be charged from the original due date.

7.6 We reserve the right to pursue all outstanding debts through any lawful means, including the instruction of debt recovery agents and the commencement of legal proceedings. You shall be liable for all reasonable costs of recovery incurred by us.

8. COURSES, SUBSCRIPTIONS, PASSES, AND TREATMENT PACKAGES

IMPORTANT – PLEASE READ THIS SECTION CAREFULLY BEFORE PURCHASING

Commercial Basis

8.1 Courses, Subscriptions, and Passes are offered at a discounted or preferential rate compared to the individual Treatment Fees that would otherwise apply. This preferential pricing is offered on the express basis that you commit to the entire Course, Subscription, or Pass as a single, indivisible purchase. The Clinic would not offer such pricing if it were possible for Clients to withdraw partway through and obtain a refund of unused sessions. You acknowledge that this pricing structure is fair and reasonable and that you have had the opportunity to consider it before purchasing.

General Provisions

8.2 By purchasing a Course, Subscription, or Pass, you are committing to the entire package. Payment constitutes your irrevocable commitment, regardless of whether you attend all sessions, use all entitlements, or complete the programme.

8.3 Each Course, Subscription, and Pass has a Validity Period which will be communicated to you in writing at the time of purchase. It is your sole responsibility to book and attend all sessions or redeem all entitlements within the Validity Period.

8.4 The Clinic shall use reasonable endeavours to ensure availability for booking within the Validity Period, but does not guarantee that any particular date, time, or Practitioner will be available. It remains your responsibility to book with sufficient advance notice.

8.5 Any sessions, treatments, or entitlements not booked, attended, or redeemed within the Validity Period shall expire automatically and be forfeited. No refund, credit, extension, deferral, carry-forward, or substitute shall be provided in respect of expired or unused entitlements, save at the Clinic’s sole and absolute discretion.

8.6 Courses, Subscriptions, and Passes are personal to the purchaser and are non-transferable to any other person without the Clinic’s prior written consent.

8.7 No refund (whether full, partial, or pro-rata) shall be issued in respect of any Course, Subscription, or Pass in any of the following circumstances:

(a) failure or inability to attend scheduled appointments, for whatever reason;

(b) change of personal circumstances, including but not limited to changes to your availability, relocation, or change of mind;

(c) expiry of the Validity Period; or

(d) dissatisfaction with the Services, subject to your statutory rights under clause 12.

8.8 The sole exception to clause 8.7 is where a Practitioner employed or engaged by the Clinic certifies in writing that continuation of the treatment would pose a material risk to your health. In such circumstances, the Clinic will, at its discretion, either provide an alternative treatment of equivalent value or issue a credit note for the unused portion. No cash refunds will be issued.

Courses and Treatment Packages

8.9 Payment for Courses must be made in full at the time of purchase unless a payment plan has been expressly agreed in writing. By making payment, you are deemed to have purchased the entire Course.

8.10 Cancellation of a Course partway through is not permitted. You acknowledge this and accept that your right to withdraw from the Course after purchase is limited to the circumstances set out in clause 8.8 and your statutory rights under clause 12.

8.11 Where a payment plan is offered, you must maintain all scheduled payments. Failure to make any payment when due shall entitle the Clinic to:

(a) suspend your access to remaining sessions immediately until payment is brought up to date;

(b) charge interest in accordance with clause 7.4; and

(c) if payment is not brought up to date within 14 days of written notice, terminate the Course. In such circumstances, you shall remain liable for the full Course fee and no refund shall be given of any sums already paid.

Subscriptions

8.12 Your Subscription commences when you book and pay for your initial treatment. The initial payment is non-refundable.

8.13 You must complete the direct debit mandate promptly following your initial booking to ensure continuity of your treatment plan. Any failure or delay in establishing the direct debit may, at the Clinic’s sole discretion, result in termination of the Subscription and forfeiture of all payments made to date.

8.14 All Subscription plans include one treatment per calendar month. It is your sole responsibility to book one appointment in each calendar month with sufficient advance notice to ensure availability. The Clinic is not responsible for any failure of availability where you have not booked with reasonable notice.

8.15 Failure to book, attend, or complete an appointment within the relevant calendar month shall result in irrevocable forfeiture of that month’s appointment. Appointments cannot be carried forward, deferred, or transferred to a different month.

8.16 Once a Subscription term has expired, any remaining entitlements are no longer redeemable and no refund shall be given.

8.17 Cancellation of a Subscription partway through the agreed term is not permitted. The Subscription pricing reflects the preferential rate offered on the basis that the full term will be completed.

Passes

8.18 Passes must be paid for in full at the time of purchase and are subject to the Validity Period communicated at the point of sale.

8.19 Sessions included within a Pass which are not redeemed within the Validity Period shall expire automatically and be forfeited without refund, credit, or extension.

8.20 Passes are non-refundable, non-transferable, and cannot be exchanged for cash.

9. DIGITAL PROGRAMMES

9.1 Access to Digital Programmes is granted for a period of 12 months from the date access is provided (“Access Period”), unless otherwise specified at the point of sale.

9.2 Digital Programmes are intended for educational and informational purposes only. Participation does not establish a doctor–patient relationship with the Clinic or any Practitioner.

9.3 You are responsible for ensuring your device and internet connection are adequate to access the Digital Programme. The Clinic accepts no liability for technical issues on your end.

9.4 The Clinic reserves the right to update, modify, or replace Digital Programme content, provided the overall learning objectives remain substantially the same.

9.5 Where a Digital Programme is purchased as a distance contract, you have a statutory right to cancel within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, by requesting immediate access to the Digital Programme and acknowledging that you will thereby lose your right to cancel once the digital content has been supplied, you consent to the loss of your cancellation right in accordance with Regulation 37 of those Regulations. You will be asked to give this express consent and acknowledgement at the point of purchase.

9.6 Subject to clause 9.5, all sales of Digital Programmes are final. No partial refunds, credits, or exchanges shall be provided, irrespective of whether you complete the Digital Programme.

9.7 You agree to use the Digital Programme only for lawful purposes and in accordance with these Terms. You must not share login credentials, download or distribute materials outside the platform, or use the Digital Programme in any manner that could bring the Clinic into disrepute.

9.8 Nothing in this clause 9 affects your statutory rights under the Consumer Rights Act 2015, including your right to expect that digital content will be of satisfactory quality, fit for a particular purpose, and as described (sections 34–37 of that Act).

10. INTELLECTUAL PROPERTY

10.1 All materials, content, and intellectual property within the Services (including Digital Programmes) are the property of the Clinic and are protected by copyright, trademark, and other intellectual property laws.

10.2 Upon purchase, the Clinic grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the relevant materials for your personal, non-commercial use only.

10.3 You may not reproduce, redistribute, alter, reverse-engineer, or commercially exploit any Clinic content. Any breach of this clause may result in immediate suspension of access without refund, and the Clinic reserves the right to pursue all available legal remedies including injunctive relief.

11. CANCELLATION, RESCHEDULING, AND NO-SHOW POLICY FOR INDIVIDUAL APPOINTMENTS

This clause applies to individual appointments only. Courses, Subscriptions, and Passes are governed exclusively by clause 8.

Payment at Booking

11.1 Full payment of the Treatment Fee is required at the time of booking to secure your appointment. Some treatments may require additional supplements on the day of treatment, which will be notified to you in advance where reasonably practicable.

Cancellation

11.2 You may cancel your appointment at any time prior to it by notifying us in writing (including email) or by telephone during the Clinic’s opening hours. The following cancellation charges apply:

(a) More than 48 hours’ notice: a refund of the Treatment Fee less a £10 administration fee.

(b) Between 24 and 48 hours’ notice: a refund of 50% of the Treatment Fee.

(c) Less than 24 hours’ notice: no refund. The full Treatment Fee shall be retained by the Clinic.

11.3 The following exceptions apply:

(a) Hay fever service bookings: a non-refundable deposit is taken at the time of booking and is not refundable under any circumstances.

(b) Vaccination bookings: the complete Treatment Fee is taken at the time of booking and is non-refundable under any circumstances. At the Clinic’s sole discretion, a vaccination appointment may be rescheduled.

Rescheduling

11.4 You may reschedule your appointment (subject to availability) by notifying us in writing (including email) or by telephone during the Clinic’s opening hours:

(a) More than 48 hours’ notice: no charge.

(b) Between 24 and 48 hours’ notice: a rescheduling fee of 20% of the Treatment Fee.

(c) Less than 24 hours’ notice: rescheduling is not permitted. The full Treatment Fee shall be retained and a new booking is required.

No-Show

11.5 Failure to attend your appointment without prior notice shall result in forfeiture of the full Treatment Fee.

General

11.6 The Clinic is not liable for any cost, expense, or loss you may suffer as a result of cancelling or rescheduling an appointment.

11.7 The Clinic is not liable for any cost, expense, or loss suffered by any person as a result of any delay to any appointment, test, or result.

11.8 The Clinic reserves the right to cancel your appointment or discontinue your treatment at any time for any reason. In such circumstances, we will refund any Treatment Fee paid for Services not yet provided. Save for such refund, the Clinic shall not be liable for any costs, expenses, or losses incurred by you or any third party.

12. YOUR STATUTORY RIGHTS

12.1 Nothing in these Terms excludes, limits, or restricts any right or remedy available to you under the Consumer Rights Act 2015 or any other applicable consumer protection legislation. Your statutory rights are unaffected.

12.2 You have the right to expect that Services will be performed with reasonable care and skill in accordance with section 49 of the Consumer Rights Act 2015. If we fail to perform a Service with reasonable care and skill, you are entitled to require repeat performance under section 54 of that Act or, where repeat performance is impossible or cannot be done within a reasonable time and without significant inconvenience, a price reduction under section 56.

12.3 For Services provided as digital content, you have the right to expect that the content will be of satisfactory quality, fit for a particular purpose, and as described in accordance with sections 34 to 37 of the Consumer Rights Act 2015.

Cancellation Rights for Distance and Off-Premises Contracts

12.4 Where you enter into a Contract as a distance contract or off-premises contract (as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), you may have a statutory right to cancel within 14 days of the date the Contract is entered into (the “Cooling-Off Period”), subject to the exceptions and qualifications set out in this clause 12.

12.5 The Cooling-Off Period does not apply to:

(a) contracts for the supply of a medicinal product by administration by a prescriber, or under a prescription or directions given by a prescriber (Regulation 27(2)(a));

(b) Digital Programmes where you have given express consent to immediate supply and acknowledged the loss of your cancellation right in accordance with Regulation 37 (see clause 9.5); or

(c) service contracts where the Service has been fully performed within the Cooling-Off Period and you gave express consent to immediate performance and acknowledged that your right to cancel would be lost upon full performance (Regulation 36(2)).

12.6 Where you exercise your right to cancel a service contract during the Cooling-Off Period and you have expressly requested that the Service begin during that period, you shall be liable to pay for the Services already provided up to the point of cancellation, calculated on a pro-rata basis by reference to the full Contract price.

12.7 To exercise your right to cancel, you must inform us of your decision by a clear written statement (including by email). You may use the model cancellation form set out in Schedule 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

12.8 Where a refund is due under this clause 12, we will reimburse you without undue delay and in any event within 14 days of being informed of your decision to cancel.

13. OUR LIABILITY

13.1 Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for:

(a) death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors;

(b) fraud or fraudulent misrepresentation; and

(c) breach of your statutory rights under the Consumer Rights Act 2015 (including the right to reasonable care and skill under section 49 and the remedies under sections 54 and 56).

13.2 Subject to clause 13.1, we are responsible to you for foreseeable loss or damage arising from our breach of these Terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the Contract was made, both parties knew it might happen.

13.3 Subject to clause 13.1, we shall not be liable for:

(a) indirect, incidental, special, or consequential loss or damage;

(b) loss of profit, revenue, business, or anticipated savings;

(c) loss arising from any act or omission of any third-party healthcare professional, laboratory, or pharmacy, whether or not referred by us; or

(d) loss arising from your failure to comply with these Terms or to follow medical or aftercare advice provided to you.

13.4 For Digital Programmes, and subject to clause 13.1, our total aggregate liability shall not exceed the amount paid by you for the relevant Digital Programme.

14. MEDICAL AND AESTHETIC DISCLAIMERS AND INFORMED CONSENT

14.1 The Clinic provides medical and aesthetic services using evidence-based practice. No medical treatment or procedure is without risk, and outcomes cannot be guaranteed.

14.2 You will be asked to provide informed consent before any treatment or procedure. By giving your consent, you acknowledge that:

(a) the nature, purpose, risks, benefits, and alternatives of the proposed treatment have been explained to you;

(b) you have had the opportunity to ask questions and have those questions answered to your reasonable satisfaction;

(c) results may vary between individuals and specific outcomes are not guaranteed; and

(d) you voluntarily consent to the treatment.

14.3 Aesthetic treatments carry inherent risks including but not limited to bruising, swelling, infection, asymmetry, allergic reaction, scarring, and unsatisfactory results. The Practitioner will discuss relevant risks with you before treatment.

14.4 The Clinic reserves the right to refuse to provide any Service if, in the Practitioner’s professional judgement, the treatment is clinically inappropriate, poses a material risk to your health, or cannot be safely administered. In such circumstances, you will be offered a refund for the relevant Treatment Fee or, where the Service forms part of a Course, an alternative treatment of equivalent value or a credit note.

15. DATA PROTECTION AND PRIVACY

15.1 We will process your personal data in accordance with our Privacy Notice (available on our website), the UK General Data Protection Regulation (UK GDPR), and the Data Protection Act 2018.

15.2 Our lawful bases for processing your personal data include: performance of the Contract; compliance with legal and regulatory obligations (including CQC requirements); your explicit consent (where required for special category data such as health data); and our legitimate interests in administering your care and the Clinic’s business.

15.3 We may share your personal data with third-party healthcare professionals, laboratories, and regulatory bodies where necessary for your care or as required by law. Full details are set out in our Privacy Notice.

16. FORCE MAJEURE

16.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control (“Force Majeure Event”), including but not limited to: acts of God, pandemic or epidemic, fire, flood, natural disaster, war, terrorism, civil unrest, government action or regulatory change, internet or telecommunications failure, industrial action, or supply chain disruption.

16.2 In the event of a Force Majeure Event, we will contact you as soon as reasonably practicable and take reasonable steps to minimise the impact. If the delay exceeds four weeks in respect of an individual appointment, you may contact us to terminate the Contract and receive a refund for the affected Service paid for but not yet provided.

16.3 Where a Force Majeure Event affects a Course, Subscription, or Pass, the Clinic may, at its sole discretion, extend the Validity Period by a period equivalent to the duration of the Force Majeure Event. No cash refund shall be given in respect of Courses, Subscriptions, or Passes affected by a Force Majeure Event, save where required by law.

17. CHANGES TO SERVICES

17.1 If you wish to change any aspect of your booking, please contact us as soon as possible. We will inform you whether the change is possible and of any consequential impact on fees, timing, or other matters.

17.2 We may change the Services to reflect changes in law, regulatory requirements, or for legitimate business reasons. We will notify you of material changes and you may terminate the Contract if the change is to your material detriment, in which case we will refund any Treatment Fee paid for Services not yet provided.

17.3 We may suspend the Services to comply with legal or regulatory requirements. We will notify you in advance unless the matter is urgent. If suspension delays an individual appointment by more than four weeks, you may terminate the Contract and receive a refund for the affected Service.

18. COMPLAINTS AND DISPUTE RESOLUTION

18.1 If you have a complaint about our Services, please contact us in the first instance at bookings@drjenni.co.uk or by telephone on 01604 266990. We will endeavour to resolve your complaint promptly and fairly.

18.2 If your complaint cannot be resolved informally, we are willing to engage in alternative dispute resolution (“ADR”). ADR is a process whereby an independent body considers the facts of a dispute and seeks to resolve it without recourse to court proceedings. We can provide further information about ADR on request.

18.3 Nothing in this clause restricts your right to commence legal proceedings at any time.

19. REFERRAL PROGRAMME

19.1 The Dr Jenni Clinic Referral Programme rewards existing clients (“Referrers”) for introducing new clients (“Nominees”), subject to the following:

(a) Eligibility: open to existing clients only.

(b) How it works: Referrers complete a referral card and return it to the Clinic. The Nominee (a new client) must book a Service with a Treatment Fee of £150 or more and quote the Referrer’s name at the time of booking. Products are excluded.

(c) Nominee reward: £50 discount applied to the Nominee’s first booking (Services only; products excluded).

(d) Referrer reward: £50 clinic credit added to the Referrer’s account after the Nominee’s booking is completed and payment processed.

19.2 Referrals must relate to new clients only. Credits and discounts cannot be exchanged for cash or transferred to another person.

19.3 The Clinic reserves the right to amend, suspend, or withdraw the Referral Programme at any time without prior notice.

20. GENERAL PROVISIONS

20.1 Assignment: We may transfer our rights and obligations under these Terms to another organisation. We will notify you in writing and ensure that the transfer does not adversely affect your rights. You may not transfer your rights or obligations without our prior written consent.

20.2 Third-party rights: This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

20.3 Severability: If any court or competent authority determines that any provision of these Terms is invalid, unlawful, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, severed, and the remaining provisions shall continue in full force and effect.

20.4 Waiver: No failure or delay by either party in exercising any right or remedy shall constitute a waiver thereof, nor prevent its further exercise. A waiver shall only be effective if given in writing.

20.5 Entire agreement: These Terms, together with any documents expressly referred to herein (including our Privacy Notice), constitute the entire agreement between you and us in respect of the Services and supersede all prior discussions, negotiations, representations, and agreements. Nothing in this clause excludes liability for fraudulent misrepresentation.

20.6 Notices: Any notice required or permitted under these Terms shall be in writing and shall be deemed given when delivered by hand, sent by recorded delivery post, or sent by email to the addresses set out in clause 2.

21. GOVERNING LAW AND JURISDICTION

21.1 These Terms are governed by and shall be construed in accordance with the laws of England and Wales.

21.2 Any disputes arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you reside in Scotland, you may bring proceedings in either the Scottish or the English courts. If you reside in Northern Ireland, you may bring proceedings in either the Northern Irish or the English courts.

ACKNOWLEDGEMENT AND ACCEPTANCE

By booking, purchasing, or accessing any Service provided by The Dr Jenni Clinic, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.